Well, first of all prices were high, a lady took my reservation then put me on hold to arrange for a pick-up where NOBODY EVER answered. When I called back, NOBODY EVER answered the phone. Some guy called me back on my husband's phone and then said that they DIDN'T EVEN HAVE A CAR.......so we ended up sitting in a hotel for 4 DAYS with NO TRANSPORTATION. THANKS FOR NOTHING..........SOOOOOOO UNPROFESSIONAL! !!!!!!!!!!! Oh ! He had the NERVE to say " I CAN CALL YOU IF WE GET A CAR !" NEVER GOT THAT CALL EITHER........... $20 for a Taxi to ride 1.5mls. Thanks Enterprise! !!!!!
Vehicles are super nice, clean, dependable. Staff are friendly :)
Car was clean, staff very helping. Was a mis understandy, but was nothing serious.
I got a great rental rate at this local Enterprise with a very convenient location. I picked up the rental van at the end of the day. It had to be brought in from another location and arrived while I was waiting. They quickly cleaned it and did an inspection. When I got inside, an overhead compartment in the back was duct taped to the ceiling! The van was also still dirty. I want to be clear that I don't blame this location for the condition of the van. That responsibility lies with the Enterprise location that sent it in that condition. However, I had to clean the van myself before we left on our vacation early the next morning. We also ended up having to retape the failing compartment after the heat loosened the tape and several of us hit our heads on it. We did enjoy the van, and it ran well, got us where we needed to be. MOST IMPORTANTLY is the way that this location handled the situation. They were wonderful. They compensated me more than I expected. I will use this location again. I feel like I should give them 5 stars, but the truth of the matter is Enterprise should never have rented out a vehicle in that condition. AGAIN, I WILL USE THIS ENTERPRISE LOCATION EVERY TIME.
While I usually love Enterprise at airport locations, this particular branch tends to be a bit of a disaster. Cars are frequently dirty and the rules they follow differ from other locations. Don't expect any great customer service here either.
Enterprise Rent A Car is a US Car Rental based in Calcutta, Ohio. Enterprise Rent A Car is located at 48831 McGuffey Rd, Calcutta, OH 43920, USA.
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